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[PDF] Managing Employee Attitudes And Behaviors In The Tourism And Hospitality Industry Download

Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry PDF
Author: Salih Kusluvan
Publisher: Nova Publishers
ISBN: 9781590336304
Size: 32.58 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 841
View: 917

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Managing Employee Attitudes And Behaviors In The Tourism And Hospitality Industry

by Salih Kusluvan, Managing Employee Attitudes And Behaviors In The Tourism And Hospitality Industry Books available in PDF, EPUB, Mobi Format. Download Managing Employee Attitudes And Behaviors In The Tourism And Hospitality Industry books, The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.


[PDF] Organizational Behavior Challenges In The Tourism Industry Download

Organizational Behavior Challenges in the Tourism Industry PDF
Author: Aydin, ?ule
Publisher: IGI Global
ISBN: 1799814904
Size: 25.48 MB
Format: PDF, Docs
Category : Business & Economics
Languages : en
Pages : 524
View: 3789

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Organizational Behavior Challenges In The Tourism Industry

by Aydin, ?ule, Organizational Behavior Challenges In The Tourism Industry Books available in PDF, EPUB, Mobi Format. Download Organizational Behavior Challenges In The Tourism Industry books, Improving positive and reducing negative organizational behaviors in businesses are important in terms of organizational success as this will lead to an increase in employee organizational commitment and job satisfaction. Considering that the tourism industry has such a dynamic structure, it is obvious that behavioral issues in the industry need to be scrutinized. Organizational Behavior Challenges in the Tourism Industry is a collection of innovative research that aims to explore relevant theoretical frameworks in terms of organizational behavior issues and provides the opportunity for tourism organizations to understand their employees? behavior. While highlighting topics including emotional labor, deviant behavior, and organizational cynicism, this book is ideally designed for hotel managers, tour directors, restaurateurs, travel agents, business managers, professionals, researchers, academicians, and students.


[PDF] Handbook Of Human Resource Management In The Tourism And Hospitality Industries Download

Handbook of Human Resource Management in the Tourism and Hospitality Industries PDF
Author: Ronald J. Burke
Publisher: Edward Elgar Publishing
ISBN: 1786431378
Size: 64.14 MB
Format: PDF, ePub, Mobi
Category :
Languages : en
Pages :
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Handbook Of Human Resource Management In The Tourism And Hospitality Industries

by Ronald J. Burke, Handbook Of Human Resource Management In The Tourism And Hospitality Industries Books available in PDF, EPUB, Mobi Format. Download Handbook Of Human Resource Management In The Tourism And Hospitality Industries books, The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.


[PDF] Icmlg2016 4th International Conference On Management Leadership And Governance Download

ICMLG2016 4th International Conference on Management  Leadership and Governance PDF
Author: Dmitry Vasilenko and Natalia Khazieva
Publisher: Academic Conferences and publishing limited
ISBN: 1910810843
Size: 73.14 MB
Format: PDF, ePub, Docs
Category :
Languages : en
Pages :
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Icmlg2016 4th International Conference On Management Leadership And Governance

by Dmitry Vasilenko and Natalia Khazieva, Icmlg2016 4th International Conference On Management Leadership And Governance Books available in PDF, EPUB, Mobi Format. Download Icmlg2016 4th International Conference On Management Leadership And Governance books,


[PDF] Ecic2016 Proceedings Of The 8th European Conference On Intellectual Capital Download

ECIC2016 Proceedings of the 8th European Conference on Intellectual Capital PDF
Author: Carlo Bagnoli, Chiara Mio, Andrea Garlatti and Maurizio Massaro
Publisher: Academic Conferences and publishing limited
ISBN: 1910810894
Size: 73.57 MB
Format: PDF, ePub, Docs
Category : Reference
Languages : en
Pages : 460
View: 3562

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Ecic2016 Proceedings Of The 8th European Conference On Intellectual Capital

by Carlo Bagnoli, Chiara Mio, Andrea Garlatti and Maurizio Massaro, Ecic2016 Proceedings Of The 8th European Conference On Intellectual Capital Books available in PDF, EPUB, Mobi Format. Download Ecic2016 Proceedings Of The 8th European Conference On Intellectual Capital books,


[PDF] Motivational Job Satisfaction Of Small Hotel Employees In Kingston Jamaica Download

Motivational Job Satisfaction of Small Hotel Employees in Kingston  Jamaica  PDF
Author: Cindy Hertel
Publisher: GRIN Verlag
ISBN: 3656559244
Size: 25.99 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 85
View: 5707

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Motivational Job Satisfaction Of Small Hotel Employees In Kingston Jamaica

by Cindy Hertel, Motivational Job Satisfaction Of Small Hotel Employees In Kingston Jamaica Books available in PDF, EPUB, Mobi Format. Download Motivational Job Satisfaction Of Small Hotel Employees In Kingston Jamaica books, Master's Thesis from the year 2010 in the subject Tourism, grade: 1,3, University of the West Indies (Social Sciences), course: Tourismusmanagement, language: English, abstract: Motivational Job Satisfaction of Small Hotel Employees in Kingston, Jamaica. The purpose of this study is to examine whether or not small hotel employees in Kingston are satisfied with the realization of their motivational preferences established by D. Crawford (2008). This study also focuses on the relationship between dependant motivational preferences, such as Pay and Appreciation, and independant variables, such as Gender and Age. Research was conducted through mainly quantitative and few qualitative elements. The quantitative instrument was a structured questionnaire and the qualitative portion of the study was unstructured interviews with hotel managers. The study generated a 81.8 percent response rate with 90 accurately completed questionnaires from six different small hotels in Kingston, Jamaica. The survey was statistically analysed using Crosstabs and Frequency Analysis in SPSS. Results of the study revealed that employees are dissatisfied with three of the five most important motivational preferences, namely Pay, Appreciation and Participation in Decision-Making. Further, the study found that the independant variables Age, Gender, Education and Tenure influence the satisfaction with the dependant variables, especially Appreciation and Participation in Decision-Making. This study will help to indicate areas that need attention from a managerial standpoint and it will contribute to job satisfaction research in the Caribbean.


[PDF] Human Resource Management In The Hospitality Industry Download

Human Resource Management in the Hospitality Industry PDF
Author: M. J. Boella
Publisher: Nelson Thornes
ISBN: 9780748754663
Size: 33.70 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 348
View: 7409

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Human Resource Management In The Hospitality Industry

by M. J. Boella, Human Resource Management In The Hospitality Industry Books available in PDF, EPUB, Mobi Format. Download Human Resource Management In The Hospitality Industry books, Endorsed by the Hotel and Catering International Management Association (HCIMA).Contains detailed information of new human resources initiatives such as the IIP scheme and the British Hospitality Association's Excellence Through People Scheme.Ideal reading for students, time managers and personnel managers throughout the industry with effective coverage of recruitment, staff selection, job descriptions, training and remuneration.